Forgotten PIN - Simple
Type Use-Case
Function Account Management
Actor User
Description
The user enters their account ID or email address and submits a request to the contact centre. This is lodged with the contact centre who respond to the user by email.
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Each use case focuses on describing how to achieve a goal or task. For most software projects this means that multiple, perhaps dozens, of use cases are needed to embrace the scope of the new system. The degree of formality of a particular software project and the stage of the project will influence the level of detail required in each use case.
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